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The Motor Ombudsman

MB MOTORS: Proudly Accredited by The Motor Ombudsman

At MB MOTORS in Rugeley, your trust means a lot to us this is why we have earned accreditation from The Motor Ombudsman. This is the UK’s independent motor‑industry watchdog.

As part of the CTSI‑approved Service & Repair Code, we have to adhere to the highest standards in pricing, ethics, as well as workmanship. We also have to adhere to complaint resolution. When you choose MB MOTORS, you are selecting a garage that is backed up by formal consumer safeguards as well as independent oversight.

What The Motor Ombudsman Does

The Motor Ombudsman is the only UK ombudsman that focuses solely on the motor industry. It is fully independent but is government‑recognised. It enforces a series of CTSI‑approved Codes of Practice. These cover sectors such as servicing, repairs, vehicle sales, in addition to warranty products.

They set transparent standards and support dispute resolution. Every year, the Motor Ombudsman handles thousands of consumer interactions. This national presence ensures that if something does go wrong with your service, there is a route to resolution that is clear and effective.

Car MOT Rugeley
Vehicle Servicing Rugeley

Why Accreditation Matters for You

1. Transparent, Honest Pricing

We provide itemised, and accurate quotes that will match your final invoice. There are no surprises, just clarity. If any additional work is needed, we will tell you about it before proceeding. 

2. Proven Technical Competence

MB MOTORS will not cut corners. Our technicians are all trained and qualified. They are required to deliver work that complies with the Ombudsman Code. Whether it is just routine maintenance or more complex diagnostics, every task is handled to hthe ighest technical standards.

3. Clear, Accountable Complaints Process

If something isn’t right, you can always follow our internal complaints procedure. If we can’t resolve it within eight weeks, you are free to escalate to The Motor Ombudsman. Their process is fast, fair, and it is built for everyday people. There is no legal jargon needed. 

How MB MOTORS Meets the Code of Practice

Being accredited isn’t just a badge for us, it’s a promise. We commit to:

  • Supplying you with written quotes before work begins

  • Getting your approval before any extra work is done on your vehicle

  • Deploying suitably trained technicians to assist you

  • Using correct, and vehicle-approved parts as well as fluids

  • Maintaining open, as well as transparent dispute procedures

  • Fully cooperating with any Ombudsman requests about your service

These standards are not optional for us. They are embedded in every service we offer, this ensures consistent trust and care too.

Going Beyond Standard Compliance

We don’t just meet the Code we always exceed it:

Future‑Ready Technicians

Our team tries to stay up to date with the shifting landscape that is vehicle technology. From EV systems to ADAS, we are always training to ensure that your car is serviced with confidence.

Complete Transparency

Every job we do comes with detailed documentation, part numbers, as well as technician notes. You will also give service dates and next steps. We log everything digitally and this enables you to track your car’s history and know its resale value.

Independent Scrutiny

Our inclusion in The Motor Ombudsman scheme means we get external audits. This is neutral verification of our standards, performance, and also our dispute handling. 

Car MOT Rugeley

The Ombudsman Experience: Step-by-Step

Step 1: You spot an issue.

A clear internal complaints process aims to fix it quickly.

Step 2: No resolution in eight weeks?
 

Or if you get a final response that you are not happy with? You can go ahead and make a formal complaint to The Motor Ombudsman.

Step 3: Independent ADR kicks in.
 

The Ombudsman will review the case impartially. This is done at no cost, no hidden fees, and hassle-free.

Step 4: Resolution.

Decisions are fair, transparent, as well as legally binding if necessary.

Extra Reassurance, Zero Extra Cost

This accreditation is a part of our ongoing commitment to quality service, with today’s more complex cars as well as tighter MOT regulations.

There is no doubt that you deserve more than just a fast repair, you also deserve to have certainty. This certainty is about digital records, service standards, and independent recourse that does not give you legal cost or a wealth of uncertainty.

Frequently Asked Questions

Who is accredited?

Garages, dealers, MOT centres, bodyshops, mobile mechanics, and warranty providers can all get accredited.

How to check accreditation?

You can use The Motor Ombudsman’s Garage Finder to check accreditation. All you have to do is type in the correct postcode and business name to confirm their accreditation.

What is The Motor Ombudsman, and how is it different from a trade association?

In a nutshell, the Motor Ombudsman is an independent, and government-backed organisation. It enforces legally recognised Codes of Practice. Trade associations tend to mainly support garages, The Motor Ombudsman protects you as a consumer. They ensure you get fair standards and enjoy free dispute resolution.

Can I still use my warranty if I service my car at MB MOTORS?

Yes, that is one of the best perks of using our service. Our adherence to The Motor Ombudsman’s Service & Repair Code is what ensures that your manufacturer warranty remains protected. When we service your vehicle, provided that it is done to spec, your warranty is protected. We use approved parts and also follow proper procedures when doing everything.

Choose MB MOTORS with Confidence

With The Motor Ombudsman firmly behind us, here is a summary of what you get:

  • Transparent pricing that will always match quotes

  • Technicians that are held to high, audited standards

  • Trusted resolution pathways, at no cost to you

  • Service records that will support the future value of your vehicle

  • A garage that is 100% accountable and ethical, 

Book Your Ombudsman‑Backed Service Today

Are you ready to try out a service you don’t ever have to worry about? If so, it is time to get in touch with us.


At MB MOTORS, we aim to deliver repair confidence, as well as process transparency, and independent accountability. This way, you can drive off with complete peace of mind. 

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Call us on 01889 882488 or fill out the form below to book your next MOT, car service, or repair and we'll get back to you as soon as we can!

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Monday - Friday: 8am-6pm
Saturday - Sunday: Closed

mbmotors@outlook.com

01889 882488

Unit 3 Bellamour Business Park,
Wolseley Bridge,
Stafford,
ST17 0XJ

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